Yesterday I received an email to propose that I check in online. How nice to get a reminder in time to do it, I thought.
However, in the list of advantages for check in online was the following:
It's free of charge. Airport check-in fee is EUR 5.
WTF! Where did that come from? Nowhere mentioned on the website. Imagine you turn up at the check in desk and are asked for 5 Euros to check in, with no warning. Absolute uproar, the best way to alienate customers. Check in assistants collecting money with no receipts and no change!
At least agent 968 was nowhere to be seen this time, and we all boarded with the usual range of bags.
Just as soon as I find out how to complain to the EU about this airline I will. Any ideas?
