Dear Post Office Managers (and Belgrade Airport managers as well)
I have been passing through Nicola Tesla Airport several times a month recently. On the whole it is an efficient and pleasant experience. You can see what I wrote about my first visit here.
We were delighted when we found there was free wireless, though we would have been prepared to pay to work in the clean and modern corner of the post office dedicated to internet. We were even more pleased to find it was a no-smoking area. I have used the desktop computers to print my British Airways boarding card to speed checking in, which was very useful.
In short, you were doing everything right as far as passengers were concerned.
So imagine our horror as this service has just got more and more degraded. First of all, there were no slips of paper with the password for the wireless. Remember this is a service we are prepared to pay for, but we can't use it at all, because you cannot be bothered to print the slips of paper with the password on it.
Then we arrived on Sunday with 5 hours to wait for a connection to Montenegro. Never mind we thought, we can catch up on our work in the post office with the nice internet. IT WAS CLOSED. Passengers don't travel on Sunday I suppose. Or you don't care. I'm sure there are enough young people wanting a job who are prepared to work to open up the internet.
This morning I came in to check in on line and to print my ticket and boarding card. I was told that the printer cartridge had run almost run out of toner. It seems they have been waiting for a month for this toner cartridge.
Also there is no wireless because there are still no password slips. So why did you bother to install the wireless? It doesn't cost anything extra to use, now you have paid for the router. You could be charging money for the service, but instead it has no income because no one has passwords.
What an idiotic way to run a business in a busy airport! Don't you want our money?
And don't go blaming the people on the counter. They are clearly doing their best, despite their managers, and still manage to be polite and helpful.
