Has anyone any experience using Skype with call centres? I can't get Skype to respond to the requests to press a key: press 1 to go in an infinite queue (all call centres) , press 2 to enter some data which will not be used to route your call as it claims (Sony Vaio and Citibank) etc. The operator says that what has been entered is not recognised.
I can't find anything on Skype's website, though the feedback questionnaire which pops up after some calls seems to suggest that I am not the only one with some difficulty
I'm using Skype with the computer's own speakers and microphone. Maybe it works with a Skype phone?
Maybe you have to use special number keys on a laptop?
Without it, one of the big advantages of Skype disappears: the ability to make long international calls to banks and other call centres we know and hate, but have to use:)
Any suggestions welcome, even ones pointing out how stupid I am.
Update: Enidd has helped by pointing out that this is called DTMF dial tone failure